Policies

GENERAL INFORMATION

We currently ship exclusively to the United States. At this time we do not ship to Alaska and Hawaii. We apologize for any inconvenience.

All orders will include shipping fees which are added to your order total.

As closely as possible, our rates for shipping and handling at checkout are an accurate reflection of the rates we incur from our shipping partners to safely package, deliver and ensure your order meet the highest of expectations.

All parcel orders will be shipped via USPS, UPS or FedEx.

LEAD TIMES

In stock items typically ship in 1-2 business days. All items shipping directly from our vendors (including all mirrors, lighting, rugs, ginger jars, select art and select decor) typically ship in 2-4 weeks. Pieces from our furniture collection may incur additional lead times depending on their delivery method. Please visit individual product pages for the most accurate estimated shipping lead times.

Items marked as PRE-ORDER will ship once in stock. Please note that the dates are estimates and are subject to change. You will still be charged upon check-out for PRE-ORDER items. An email confirmation with tracking details will be sent at the time of shipment.

During promotional periods lead times may be extended.

Due to the impacts of COVID-19 and carrier shipping constraints, please note that there may be delayed shipping times. All in-stock items will be shipped out as close to the posted timeframes noted on their specific product page.

FURNITURE SHIPPING

Many of our furniture items will be delivered third-party by a delivery service provider during their weekday operating hours. Once ready to be delivered, a local delivery carrier agent representative will reach out to you directly to schedule a time that works for you to deliver your piece.

We ask that you take the time to review your delivery upon its arrival and provide a signature upon receipt. If the packaging or the item has obvious damage or is otherwise incorrect, refuse the shipment and mark the packing slip as “damaged."

If you have any questions about how your furniture item will be shipped and delivered, please email our Customer team at tanyalinncollections@gmail.com.

PREMIUM WHITE GLOVE DELIVERY

Due to the size, weight and/or fragile nature of certain furniture items, Premium White Glove Delivery may be required. This includes in room placement, including 30 minutes of light assembly, up to one flight of stair carry. We always remove debris and clean the area so you can enjoy your TLC purchase right away!

INTERNATIONAL ORDERS

Unfortunately, we do not currently ship to international locations, although we hope to in the future!

PO BOXES & APO BOXES

We do not ship to PO or APO Boxes at this time. All orders must be shipped to a physical address.

PRE-ORDERED ITEMS/PRODUCT AVAILABILITY

Our team works hard to update our site often to reflect the most accurate product inventory information and estimated shipping timeframes. Changes to an estimated shipping timeframe attributed to a delay in production may occur and are subject to change. We will notify you of any changes to the item(s) in your order and ship any available items.

PRICING POLICY

All prices are in US dollars and are subject to sales tax in accordance with state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items. TLC has made every effort to ensure accurate information is presented on our website; omissions and errors are subject to correction.

LOST OR STOLEN ORDERS

Unfortunately, in the case of theft, we do not accept responsibility. Should your order be lost or stolen after it has shipped, you will need to file a claim directly with the carrier.

EXPEDITED SHIPPING

Unfortunately, we’re currently unable to offer expedited shipping on all orders.

If you have additional questions about shipping and delivery or how shipping and handling fees are calculated on your order, contact our Customer team at Tanyalinncollections@gmail.com.

RETURNS & CANCELLATIONS

RETURN POLICY

Our customer satisfaction is of the utmost importance to us, so for whatever reason you wish to return an item, we will happily accept returns with the exceptions noted below.

ELIGIBLE RETURNS

For all returns (excluding damaged, missing or incorrect items), please contact our Customer team at tanyalinncollections@gmail.com within 10 days of your delivery. Returned merchandise must be in original, unused condition, and accompanied by the original TLC packing slip.

We do not refund original shipping charges and return shipping fees are the responsibility of the customer. Returns must be received within 30 days of delivery date.

Returning an item is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.

If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time.

INELIGIBLE RETURNS

We do not accept returns on Final Sale items. The following product categories are not eligible for return or refund, unless they arrive incorrect or damaged. All Final Sale items are noted on product pages.

Seasonal: Final Sale Only
Rugs
High-Value Items

INCORRECT, DAMAGED, OR MISSING ITEMS

If your order is incorrect, damaged, or missing items, please email our Customer team at tanyalinncollections@gmail.com within 48 hours of your delivery, we will arrange a return and replacement at our expense.

In the rare occurrence that an item is missing or incorrect, please email our Customer team at tanyalinncollections@gmail.com within 48 hours of delivery. We will investigate the situation and send a replacement item at our sole discretion. Riverfront is not responsible for any stolen or misplaced packages.

Our pieces are carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note damages at the time of delivery. If a defect is discovered please refuse delivery.

For damaged items, we will require photographs of the damaged items be emailed to our Customer team at tanyalinncollections@gmail.com prior to shipping your return.

Please note, clear photos of the damage are mandatory in order to process a damage claim. We cannot accept damaged returns without photos and the original packaging. Damage claims reported after 48 hours of your item’s arrival may be declined.

We are confident in the quality of our products, but due to the natural materials (including but not limited to: wood, rattan, wicker, bamboo, seagrass, marble, etc.) and the handcrafted nature, slight variations in finish, tone, texture, uneven grain, marks, cracks and color are common. Similarly, all computers display colors differently. We are not responsible for variations in color between the product you receive and the product shown on our site. These variations are not grounds for a damage claim.

Damage Policy for Freight Items and Oversized Items

If you receive a freight item with a required signature, please inspect the packaging and open your package immediately before signing to inspect the item. If the packaging or the item has obvious freight damage or is otherwise incorrect, refuse the shipment and mark the packing slip as “damaged.” Please take clear photos of the damaged packaging and/or damaged item. If shipment is refused prior to inspection of the item, you may be subject to re-delivery fees.

If you sign for a signature-required freight shipment without reporting the damage, defect, or error, you are responsible for all such damages and your damage claim may be denied. All damage claims must also be received within 48 hours of your item's arrival. Damage claims reported after 48 hours of your item’s arrival may be declined.

REFUNDS

Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable unless the item was damaged or incorrect upon original delivery.

Please allow us 3-5 business days from receipt of return delivery to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post to your account.

CANCELLATIONS

Unfortunately, we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center. If we can intercept your order, we will process a cancellation if we receive notice within 24 hours of your purchase. Orders can not be cancelled after 24 hours. If we are unable to cancel your order, please feel free to return your order to us for a full refund of the merchandise value, less shipping. Please contact tanyalinncollections@gmail.com to receive authorization of your return.

EXCHANGES

We do not offer exchanges at this time, so if you would like to receive an item of an alternative design or size, please place a separate order through our website and return your previously purchased item.

Please contact our Customer team at tanyalinncollections@gmail.com for any questions regarding our return policy.